Don't exagarate "big companies" , I had also mistaken about that long time ago....
Have you seen AVG website distributing hi... cd ;)
or have you seen AVG forum made by its admins devoted to discuss hi.... ;)
It is sure easier for a phone-tech-support guy pointing end user hi... cd to do stuff,
knowing enduser will find it easly on net or around,
(Easier - Faster than pointing Gena, Win7PESE, MS Waik preparation tutorials...)
besides when you google around you will notice no "big or small" company distribute hi... .iso on their website, it is illegal.
Before making (yet again) a long reply-reply topic, here is summerize:
Still there is a gray area, not distributing, but talking about warez or preparing things for warez is legal or not.
Real Life says: Legally no, but practically acceptable, and discussing up to forum/website policy/goal.
SidebySide, I believe,
since your customer is an XP legit user, he can use xp-pe for his rescue/install stuff.
As far as I remember, owning a windows-xp , ms license let user create and use his own pe.
From this point, I guess you (as tech guy) can personally provide such a legit-customer h..... or Gena etc.
but you can not distribute such iso on internet...
btw, you can create your own LaddanatorBootCD.iso the way you like around here ;)
Discussing warez is less gray, but still gray ;)
If we start to discuss all warez around, than we would have DarKGena , CoolWin7PESE etc. iso distributions around,
There are already lots of other forums doing such things, which I believe are enough to end users by filling such demand,
but such thing would lead us a position we would not like to be in.
Still, such activity (distribution of ready iso or some ms and other company files) can be considered as "ms close eye" (not legal but not trouble for today),
Some forums (and some common forum posters) who call themselves legit (by adding forum rules "discussing warez not allowed" etc. or by posting on such a way = post games) do such things,
but we like ms (or anyother company) open eyes wide and see all legal.
Still, you can think about h.... discussion (but not distribution) as an exception (to create a plugin), which is not legit gray but maybe acceptable !,
but believe me, you will also loose your interest in a short time, since now you are now capable of making your own pe the way you like.
What would be more interesting to discuss is, if there is something at h.... you can not do with Gena (If exists), it would be nice to dig inside to figure out, which would be a nice discussion.
ps: hehehe, maybe I should consider LancelotBootCD.iso
btw, you can use pm around here, or email for such thingies (another gray but acceptable), but not openpublic
Sorry for long post, We had seen numerongous times such discussion, I feel summerizing would clear at first.